What are "key performance indicators" (KPIs) in the context of SAP Signavio?

In the context of SAP Signavio, key performance indicators (KPIs) are specifically defined as metrics that assess the effectiveness and efficiency of processes in relation to the overall business objectives. KPIs help organizations measure how well their processes are performing and whether they are meeting their strategic goals. This is crucial because it allows businesses to identify areas for improvement, resource allocation, and ultimately enhance their operational performance.

By focusing on the success of processes, KPIs provide insights into how well organizations adhere to their performance targets, enabling them to make informed decisions based on data. This approach aligns with the core purpose of SAP Signavio, which is to enable organizations to manage and optimize their business processes effectively.

In contrast, the other options do not capture the essence of what KPIs represent in the SAP Signavio framework. While evaluating infrastructure costs, user feedback, or project timelines can be important for specific aspects of business management, they do not encompass the broader objective of measuring process success aligned with strategic goals, which is the primary function of KPIs in this context.